Terms & Conditions

Welcome to SANA Essential. This website, https://sanaessential.com/ (the “Website”), is owned and operated by SANA Essential, hereinafter referred to as “SANA Essential”, “we”, “us” or “our”.

By accessing or using this Website, browsing our products, creating an account, or placing an order with us, you agree to be bound by these Terms & Conditions (“Terms”). Please read these Terms carefully before using our Website.

If you do not agree with any part of these Terms, please do not use our Website or purchase our products.

We reserve the right to update, modify or replace these Terms at any time. Any changes will be effective once they are posted on this page. Your continued use of the Website following the posting of changes constitutes your acceptance of the revised Terms.

1. Online Store Terms

By using this Website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our Website and purchase our products only for lawful purposes.

You must not use our Website or its content:

For any unlawful or unauthorised purpose
To violate any applicable local, state, national or international law
To infringe the intellectual property rights of SANA Essential or any third party
To transmit viruses, malware or other harmful code
To interfere with the security or functionality of the Website
To attempt to gain unauthorised access to our systems or accounts
To provide false, misleading or fraudulent information

We reserve the right to refuse service, cancel orders or restrict access to our Website where we reasonably believe that these Terms have been violated.

2. General Conditions

We reserve the right to refuse service or decline an order to any person, for any lawful reason, at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our products, Website, services, content or other materials without our prior written permission.

The headings used in these Terms are for convenience only and do not limit or otherwise affect these Terms.

3. Website Content and Intellectual Property

All content appearing on the Website, including but not limited to:

Product photographs
Product descriptions
Logos and brand names
Graphics and designs
Text
Videos
Illustrations
Website layout and visual elements
Other written or visual materials

is owned by or licensed to SANA Essential and is protected by applicable copyright, trademark and other intellectual property laws.

You may access and use the Website for your personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, publish, display, sell or commercially exploit our content without our prior written permission.

Nothing on this Website grants you any licence or right to use our intellectual property unless expressly stated otherwise.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours and other product information displayed on the Website are accurate.

However, colours displayed on your device may differ slightly from the actual colour of a product depending on your screen, browser, device settings and other technical factors.

Product measurements and sizing information may be approximate. Customers are responsible for reviewing the available size information and selecting the appropriate size before placing an order.

As our products are made from natural and/or textile materials, minor variations in texture, colour, finish or appearance may occur. Such variations may be inherent to the material and should not necessarily be considered defects.

We reserve the right to modify product descriptions, specifications, availability and other product information at any time without prior notice.

5. Product Availability

All products displayed on the Website are subject to availability.

We reserve the right to:

Limit the quantity of products available for purchase
Discontinue products at any time
Change product specifications
Refuse or cancel an order where a product is unavailable
Correct errors in product listings or availability

If we are unable to fulfil an order that you have already placed, we will make reasonable efforts to inform you and process any applicable refund in accordance with our payment and refund procedures.

6. Pricing

All prices displayed on the Website are subject to change without prior notice.

We make reasonable efforts to ensure that pricing information is accurate. However, errors may occasionally occur due to typographical, technical or other reasons.

If a product is listed at an incorrect price, we reserve the right to correct the price and, where appropriate, cancel or refuse an order placed at the incorrect price.

If payment has already been received for an order that is cancelled because of an incorrect price, the applicable amount paid for the cancelled order may be refunded.

Applicable taxes, shipping charges or other fees, where applicable, will be displayed during the purchase process or communicated to you as appropriate.

7. Orders

When you place an order through our Website, you agree to provide complete and accurate information required to process and deliver your order.

This may include your:

Full name
Billing address
Shipping address
Email address
Phone number
Payment information
Other information necessary to fulfil your order

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily guarantee acceptance of the order if the product is unavailable, payment cannot be processed, an error has occurred, or there is another legitimate reason to cancel the order.

We reserve the right to refuse, limit or cancel orders at our reasonable discretion.

8. Billing and Account Information

You agree to provide current, complete and accurate information when making a purchase or creating an account.

You are responsible for promptly updating your information where necessary so that we can process your transactions and contact you regarding your order.

If you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

Please notify us promptly if you believe that your account has been accessed or used without your authorisation.

9. Payments

Payments made through the Website may be processed by third-party payment service providers.

By submitting payment information, you represent that you have the legal right to use the payment method provided.

We do not guarantee that every payment method will be available at all times and reserve the right to change or discontinue available payment methods.

Payment transactions may also be subject to the terms, conditions and privacy policies of the applicable payment service provider.

10. Shipping and Delivery

We will make reasonable efforts to process and dispatch orders within the timeframes communicated on the Website or during the checkout process.

Estimated delivery times are provided for guidance and may vary due to factors including:

Shipping location
Courier delays
Weather conditions
Public holidays
Government restrictions
Incorrect or incomplete address information
Other circumstances outside our reasonable control

Once an order has been handed over to the applicable delivery partner, delays caused by the carrier may be outside our direct control.

Customers are responsible for providing accurate shipping information. SANA Essential cannot be responsible for delivery issues resulting from incorrect or incomplete information supplied by the customer.

For detailed information regarding returns, exchanges and refunds, please refer to our applicable Return Policy.

11. Returns, Exchanges and Refunds

Returns, exchanges and refunds are subject to the Return Policy applicable to purchases made through the Website.

Before placing an order, customers should review the applicable return and refund conditions, including any requirements relating to product condition, tags, packaging, timelines and eligibility.

Nothing in these Terms is intended to exclude or limit any rights that cannot lawfully be excluded or limited under applicable law.

12. Third-Party Services and Tools

We may use or provide access to third-party services, applications, payment gateways, shipping providers, analytics services or other tools.

These third-party services may operate under their own terms and privacy policies.

Where third-party services are used, you acknowledge that SANA Essential may not control all aspects of those third-party services and cannot be responsible for matters arising solely from the operation of such third-party services.

Any use of third-party services is subject to the applicable third party's terms and policies.

13. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by SANA Essential.

These links may be provided for convenience or informational purposes.

We do not guarantee the accuracy, availability, security or reliability of third-party websites and are not responsible for their content, policies, products or services.

Before using a third-party website or entering into a transaction with a third party, you should review its applicable terms and privacy policy.

14. User Comments, Reviews and Submissions

If you submit reviews, comments, photographs, feedback, suggestions, ideas or other materials to us through the Website, email, social media or other channels (“Submissions”), you agree that:

Your Submission is accurate to the best of your knowledge
You have the necessary rights and permissions to submit the content
Your Submission does not violate the rights of any third party
Your Submission does not contain unlawful, defamatory, abusive, obscene or harmful material
Your Submission does not contain malicious software or harmful code

By submitting content to us, you grant SANA Essential a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display, modify and distribute that content for legitimate business, promotional and marketing purposes, subject to applicable law.

We reserve the right to remove or decline to publish any Submission at our discretion.

15. Personal Information

Your submission of personal information through the Website is governed by our Privacy Policy.

We encourage you to review our Privacy Policy to understand how we collect, use, store and protect personal information.

16. Errors, Inaccuracies and Omissions

From time to time, information on the Website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, promotions, shipping information or other matters.

We reserve the right to correct such errors, inaccuracies or omissions and to update information at any time without prior notice.

Where permitted by applicable law, we may also cancel or modify an order affected by a material error in product or pricing information.

17. Prohibited Uses

In addition to other restrictions contained in these Terms, you are prohibited from using the Website or its content:

(a) For any unlawful purpose;

(b) To solicit or encourage others to participate in unlawful activities;

(d) To infringe or violate our intellectual property rights or the rights of others;

(e) To harass, abuse, threaten, defame, intimidate or discriminate against any person;

(f) To submit false, misleading or fraudulent information;

(g) To upload or transmit viruses, malware or other malicious code;

(h) To collect or track personal information belonging to others without proper authorisation;

(i) To engage in spam, phishing, scraping, crawling or similar unauthorised activities;

(j) To interfere with or circumvent security features of the Website;

(k) To attempt to gain unauthorised access to our systems, servers or databases; or

(l) To use the Website in a manner that could damage, disable, overburden or impair the Website or interfere with another person's use of the Website.

We reserve the right to terminate or restrict your access to the Website if you violate these Terms.

18. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

The Website will always be available or uninterrupted
The Website will be free from errors or technical issues
Information provided through the Website will always be complete or error-free
The Website will be free from viruses or other harmful components
Your use of the Website will meet every individual expectation

However, nothing in these Terms excludes any warranty, condition, right or remedy that cannot legally be excluded under applicable law.

19. Limitation of Liability

To the fullest extent permitted by applicable law, SANA Essential and its owners, employees, representatives, service providers and affiliates shall not be liable for indirect, incidental, special, consequential or punitive losses arising from your use of the Website or purchase of products through the Website.

This may include, where permitted by law, loss of profits, revenue, data, business opportunities or other intangible losses.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless SANA Essential, its owners, employees, representatives, service providers and affiliates from claims, liabilities, losses, damages and reasonable expenses arising from:

Your breach of these Terms
Your misuse of the Website
Your violation of applicable law
Your violation of the rights of another person or entity
Content or Submissions provided by you

21. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the remaining provisions shall continue to remain valid and enforceable.

22. Termination

These Terms remain effective unless terminated by you or by us.

You may stop using the Website at any time.

We may suspend or terminate your access to the Website, refuse service, or cancel an order if we reasonably believe that you have violated these Terms, engaged in fraudulent or unlawful activity, or otherwise misused the Website.

Any provisions that by their nature should continue after termination, including intellectual property, limitation of liability, indemnification and governing law provisions, shall survive termination.

23. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy and any other policies or notices published on the Website, constitute the agreement governing your use of the Website and our services, except where additional terms expressly apply to a particular service or transaction.

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it in the future.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, the Website or a transaction with SANA Essential shall first be attempted to be resolved amicably between the parties.

If the dispute cannot be resolved amicably, it shall be subject to the applicable courts and legal processes having jurisdiction under the laws of India.

Nothing in these Terms prevents a consumer from exercising any mandatory rights or remedies available under applicable law.

25. Changes to These Terms

We reserve the right to modify these Terms at any time.

Changes will become effective when the updated Terms are published on this page unless otherwise stated.

You are responsible for reviewing the Terms periodically. Your continued use of the Website after changes have been posted constitutes acceptance of the updated Terms.

26. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

SANA Essential
Email: hello@sanaessential.com
Phone: +91 94141 70202
Website: https://sanaessential.com/

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