Privacy Policy

At SANA Essential, your privacy and the security of your personal information are important to us. This Privacy Policy explains how we collect, use, protect and handle your personal information when you visit or make a purchase through our website, https://sanaessential.com/.

By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.

Information We Collect

When you browse our website, place an order, create an account, contact us, or subscribe to our communications, we may collect certain personal information that you provide to us.

This information may include your:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase details
  • Information required to process payments
  • Any other information you voluntarily provide to us

We collect only the information reasonably necessary to provide our products and services, process your orders, communicate with you, and improve your experience with SANA Essential.

How We Use Your Information

We may use your personal information for purposes including:

  • Processing and fulfilling your orders
  • Arranging shipping and delivery
  • Confirming and communicating with you about your purchases
  • Providing customer support
  • Responding to your questions and requests
  • Processing payments and preventing fraudulent transactions
  • Improving our website, products and services
  • Sending order-related notifications and important service communications
  • Sending promotional updates, new collection announcements and offers when you have chosen to receive them
  • Complying with applicable laws and legal requirements

We do not use your personal information for purposes unrelated to our business activities unless permitted or required by applicable law.

Payment Information

We take reasonable steps to protect payment-related information. Payments made through our website may be processed through secure third-party payment service providers.

Where payment processing is handled by a third-party payment provider, your payment information may be subject to that provider's own privacy policy and security practices.

We do not intentionally retain complete credit or debit card information on our own servers where such information is processed directly by a third-party payment gateway.

Sharing of Personal Information

We respect your privacy and do not sell or rent your personal information to third parties.

We may share limited information with trusted service providers when necessary to operate our business and provide services to you. This may include payment processors, shipping and delivery partners, website and technology service providers, and customer-support services.

Such information is shared only to the extent reasonably necessary for them to perform the services they provide to us.

We may also disclose personal information when required by law, legal process, governmental authority, or when reasonably necessary to protect our rights, property, customers, or the security of our website and services.

Marketing Communications

If you choose to subscribe to our mailing list, we may occasionally send you information about new collections, products, special offers, sales and other updates from SANA Essential.

You can unsubscribe from promotional communications at any time by using the unsubscribe option included in our emails or by contacting us at hello@sanaessential.com.

Please note that even if you opt out of marketing communications, we may still contact you regarding an order, transaction, account, or other service-related matter.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide a better browsing experience.

Cookies are small text files stored on your device that help websites remember certain information and preferences. We may use cookies to:

  • Help our website function properly
  • Remember your preferences
  • Keep items in your shopping cart
  • Understand how visitors use our website
  • Improve website performance and functionality
  • Provide a more personalised browsing experience

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

Data Security

We take reasonable administrative, technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or destruction.

Where sensitive information is transmitted through our website, appropriate security technologies may be used to help protect the information during transmission.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Accordingly, while we make reasonable efforts to protect your information, we cannot guarantee absolute security of information transmitted over the Internet.

Third-Party Websites and Services

Our website may contain links to third-party websites, services or platforms. These third parties may have their own privacy policies and terms of use.

SANA Essential is not responsible for the privacy practices, content or security of third-party websites or services. We recommend reviewing their privacy policies before providing them with your personal information.

Your Privacy Choices

You may contact us if you would like to:

  • Request information about the personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of your personal information, where applicable
  • Unsubscribe from promotional communications
  • Ask questions about how your information is collected or used

Some information may need to be retained where required for legal, accounting, security, fraud-prevention, or legitimate business purposes.

Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from children through our website.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to address the situation.

Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated Privacy Policy will be published on this page, and the revised version will be effective from the date it is posted.

We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

SANA Essential
Email: hello@sanaessential.com
Website: https://sanaessential.com/